Omnia Health is part of the Informa Markets Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Patient Talk Podcast: How double lung transplants are breathing new life into COVID-19 patients

Article-Patient Talk Podcast: How double lung transplants are breathing new life into COVID-19 patients

In June 2020, Northwestern Memorial Hospital conducted the first double lung transplant on a COVID-19 patient in the US, in what was described as a “milestone”.

The patient was young, in their twenties, yet had spent 6 weeks on a ventilator. A series of double lung transplants has been completed since, with recovered patients now breathing normally.

Damaged lung removed in double lung transplant operationIn this episode, Dr Ankit Bharat, Chief of Thoracic Surgery at Northwestern Memorial, reveals the risks and challenges involved in performing the complex surgery on abnormal anatomy, described as "charred", "fused" and "overcooked steak" (see image, right), and what others may learn from his experiences. 

This episode was recorded in partnership with Northwestern Medicine.

Download: Accelerated healthcare technology & trends in the age of COVID-19

White-paper-Download: Accelerated healthcare technology & trends in the age of COVID-19

Estimates say that in 1950, it took 50 years for medical knowledge to double. In 1980, that had sped up to seven years; in 2010, just 3.5.

In 2020, projections put that time at just 0.2 years. That’s just 73 days for existing medical knowledge to double.

We know that the healthcare industry has always been home to new discoveries, technologies and innovations, but today’s unique circumstances have accelerated this considerably. In this eBook, you'll see just what’s driving this acceleration, with exclusive insights from industry leaders across the global healthcare community who share their visions for the future.

OHL eBook cover.pngYou'll cover:

  • The rise of (virtual) collaboration
  • Healthcare technology: trends and innovations
  • The growing significance of mental health and wellbeing
  • Women in healthcare
  • A look forward - what are the major considerations of the industry?

Get your free copy - simply register below to download your eBook.

Putting patients first

Article-Putting patients first

Along with initiatives such as the World Health Organization’s (WHO) global call to action, awareness around the importance of patient safety; a fundamental principle of healthcare; has significantly increased. According to the WHO, there are around 2.6 million deaths every year that result from adverse events in patient care. Resulting from unsafe care, adverse events are likely to be in the top 10 leading causes of death and disability worldwide. According to recent evidence, around 134 million adverse events occur every year, especially in low-income countries. We are witnessing significant efforts and investments being made by governments across the Middle East to mitigate preventable deaths, such as the formation and establishment of the Saudi Patient Safety Center (SPSC) in Saudi Arabia and the recent partnership between Dubai Healthcare City (DHCC) and global body, the Patient Safety Movement Foundation (PSMF), amongst many others, to champion the cause in the region.

Ensuring patient safety is not only seen as a fundamental principle of healthcare but as an absolute obligation and cornerstone for the pharmaceutical industry. Since our work is directly linked to the safety of patients, one of our main goals is to decrease the amount of harm related to medications, while maximising the benefit we receive from them.

The pharma industry plays a dynamic role in the research, discovery and development of new medicines and patient safety standards. This process requires active engagement from all involved stakeholders (i.e. healthcare practitioners, research institutes, pharmaceutical companies, regulatory authorities, patients) in order to deliver the right medicine to the right patient, at the right time.

Safety aspects

Safety can be a relative concept, so the importance of assessing everyone’s situation is imperative. When it comes to safety aspects of the development cycle for medicine, treatment options need to be assessed against the risks and benefits of other options, the efficacy and safety of pharma products need to be thoroughly investigated during pre-clinical and clinical studies and the correct documentation needs to be submitted to relevant regulatory authorities. The cycle does not end there because pharma companies must continue to evaluate their products, even well after they have been made available to the public through product label updates and communicating directly with HCPs and patients. Employees at Takeda are always guided by company values through every stage of a product’s life cycle and work to ensure a stringent monitoring process right from the beginning, at the research and development (R&D) stage.

At Takeda, these values of integrity, honesty, perseverance and fairness are underpinned by the company’s decision-making framework of ‘Patient – Trust – Reputation – Business’ (in that same order) that acts as a clear guide and hierarchy for deciding our actions and informing our behaviours. Patient well-being is the first consideration, with business outcomes being the last.

Everybody at the company commits to putting patients first; together we all contribute within our own area of expertise, from reporting adverse events to providing patient support and guidance to healthcare providers, support in building healthcare systems, enabling medication access, developing clear labels and delivering high-quality products. We are also taking steps to ensure we never forget the tragedy of previous medication disasters and the suffering of patients who fall victim to them, as well as our social responsibility towards society as a leading pharmaceutical industry pioneer.

Apart from stakeholder alignment, comprehensive guidelines must be implemented with trained professionals who need to be alert during the entire product development cycle and able to react to any risk. When conducting research to create new drugs, we respect the fact that participants in clinical trials are volunteers and we must exercise care to ensure their safety. Takeda has also implemented robust, global quality management systems and governance models to meet the mandatory requirements and expectations of a best-in-standards global pharmaceutical company.

Possessing the scale and expertise of a values-based, research-driven biopharmaceutical company, we continue to implement and improve our pharmacovigilance activities. We are continuously collecting and monitoring safety information from the development phase of new drugs until after their launch in order to sustain high safety standards and efficacy profiles. We continue to combat the issue of counterfeit medicines, proving our commitment to patients and their safety all around the world.

Dr. Toby Shephard.jpg

Dr. Toby Shephard

Diabetes management during COVID-19

Article-Diabetes management during COVID-19

Recently, Boehringer Ingelheim held a regional webinar titled ‘Managing Type 2 Diabetes during COVID-19’ with the participation of leading healthcare professionals who provided the latest updates on type 2 diabetes (T2D) management during the pandemic. The event formed part of the ‘Regional Interchange on Diabetes’ (e-RID) internationally accredited digital programme, organised by Boehringer Ingelheim, targeting more than 5,000 international and regional healthcare professionals in the Middle East, Turkey and Africa region. By hosting prominent international experts from the U.S., Canada and UK, the scientific programme aims at exchanging experiences and practices in managing type 2 diabetes and its complications during COVID-19.

Reportedly, 39 million people are currently living with diabetes in the Middle East and North Africa, and it is estimated that by 2045, around 82 million people will have the condition, according to the International Diabetes Federation. With diabetes being reported as a risk factor for the severity of COVID-19, patients are being encouraged to take precautions to avoid contracting the virus, such as washing hands thoroughly and regularly, cleaning and disinfecting objects and surfaces that are touched frequently, and avoiding contact with anyone showing symptoms of respiratory illness, such as coughing.

Effective diabetes management

Patients living with T2D need to pay extra attention to their glucose levels and monitor them regularly to avoid complications caused by high or low blood glucose levels. Should they display flu-like symptoms, it is vital they consult with a physician immediately for medical support.

“At a time where the world is focused on COVID-19, it is crucial to highlight the diseases affecting the lives of so many patients in our region such as Type 2 Diabetes. We felt committed to providing patients living with T2D, their caregivers and the wider healthcare community credible sources of information related to diabetes management and necessary precautions during the pandemic,” said Mohammed Al-Tawil, Regional Managing Director and Head of Human Pharma at Boehringer Ingelheim.

“People with diabetes and related comorbidities are at a higher risk of complications from COVID-19. In fact, 40 per cent of COVID-19 mortality cases in the UAE and Kuwait as announced had diabetes. It is, therefore, imperative that we educate patients on diabetes self-management and comorbidities at this time,” explained Dr. Mohammed Hassanein, Senior Consultant in Endocrinology and Diabetes at Dubai Hospital. “Patients living with uncontrolled T2D face a higher risk of contracting the virus than patients living with controlled T2D. Our priority is, therefore, to ensure effective type 2 diabetes control at this critical time.”

During the event, Dr. Paola Atallah, Specialist Endocrinologist at Saint George Hospital University Medical Center in Lebanon, focused on medical tips and guidance for patients planning to return to work during COVID-19. “Stress levels and disruptions to diet and physical activity throughout COVID-19 could contribute to worsening outcomes for patients with T2D. It is, therefore, essential that patients regularly follow up with their doctors virtually, maintain a healthy diet and fitness routine, stock up on medical supplies, and have an emergency contact on speed dial in case of dire situations,” she explained.

Dr. Atallah also advised people living with diabetes across the region to continue working remotely and to try to minimise contact with those outside their households: “If patients absolutely have to go back to work, I encourage them to make sure they follow strict social distancing measures, wash their hands frequently, and avoid touching their faces.”

Reducing cardiovascular risk

Cardiovascular disease (CVD) remains the number one killer of people with type 2 diabetes, accounting for around 52 per cent of type 2 diabetes patients worldwide. Diabetes is a known risk factor for CVD, so are conditions such as high blood pressure and obesity, all commonly seen in people with diabetes. Collectively, this means that the risk of death due to CVD is up to four times higher in people diagnosed with T2D.

Reducing cardiovascular risk is an essential component of diabetes management, therefore patients are encouraged to educate themselves on how to modify cardiovascular risk factors in order to benefit from the best chance at improving their CVD outcomes. A patient-centric and holistic approach are needed to guide the choice of pharmacologic agents used in patients diagnosed with T2D due to the chronic nature of the disease. Considerations include efficacy, hypoglycaemia risk, history of CVD, impact on weight, potential side effects, renal effects, delivery method, cost, and patient preferences.

Medlab Asia and Asia Health 2020 transform into the biggest virtual platform in ASEAN

Article-Medlab Asia and Asia Health 2020 transform into the biggest virtual platform in ASEAN

From 20-22 October, the ASEAN healthcare community will be brought together on a scale like never seen before through an experience delivered entirely online. IMPACT Exhibition Management has joined forces with Informa Markets, organiser of world-leading events such as Arab Health, Hospitalar, FIME and Medlab Middle East, to bring the virtual edition of Medlab Asia and Asia Health 2020, an international trade exhibition and congress on medical laboratory and healthcare.

Fresh from the success of Omnia Health Live, a one-of-a-kind virtual event combining networking with conferences, Medlab Asia and Asia Health 2020 will answer the needs of the healthcare and medical laboratory industry during these challenging times by providing unprecedented opportunities for professionals to network and access expert knowledge, wherever they happen to be in the world, ensuring that business goes on amidst the uncertainty.

Requiring no more than a device with a stable internet connection, the free-to-attend event will give attendees access to the online platform to interact daily in virtual meetings and webinars, and much more, all conveniently delivered to their browser.

Powered by Grip, the award-winning online event networking technology, the event will see the participation of top names in the healthcare industry such as Dr Tanarak Plipat from the Department of Disease Control, MOPH, Thailand, Dr Kuljit Singh, President, Association of Private Hospitals of Malaysia, and Dr Lynette Oon, President, Singapore Society of Pathology, among others.

Wouter Molman, Executive Vice President – Healthcare, Informa Markets said: “Due to the ongoing pandemic, we have decided to run Medlab Asia and Asia Health as the largest virtual healthcare tradeshow of its kind in the ASEAN region. Hosted on an AI-powered platform, the event will present the exhibitor list, products, technology, or sessions that match attendee profile preferences. It also attracts buyers and industry professionals in the healthcare industry from across the ASEAN region and around the world to connect through the event.”

Enhancing Thailand and the ASEAN healthcare industry, IMPACT Exhibition Management and Informa Markets envision this year’s virtual edition to provide the industry easy access, new connections and create boundless business opportunities. Attendees can be conveniently connected worldwide with no time constraints. In addition, the business matching platform will provide buyers, both trade and clinicians an opportunity to interact and build long-term relationships. The virtual event is also reinforced with 50 multi-disciplinary CME/CMTE-accredited webinars.

Loy Joon How, General Manager, IMPACT Exhibition Management Co., Ltd., added: “Despite COVID-19, it’s crucial to stay connected. We are consistent in supporting the industry via virtual events, which will benefit industry professionals to connect and network in the digital sphere. Medlab Asia and Asia Health 2020 will feature an extensive buyer programme connecting exhibitors with key decision-makers from ASEAN countries and multi-disciplinary webinars. The event will welcome 3,000 attendees and more than 150 exhibitors.”

For more information, visit www.medlabasia.com/asiahealth/ or register here for free

New study reveals girls are often diagnosed with Autism Spectrum Disorders (ASD) at a later age

Article-New study reveals girls are often diagnosed with Autism Spectrum Disorders (ASD) at a later age

According to the World Health Organisation (WHO), about one in every 160 children is diagnosed with Autism Spectrum Disorder (ASD). Available scientific evidence suggests that there are probably many factors that make a child more likely to have an ASD, including environmental and genetic factors.

Findings from a recent study published in Autism Research - the journal of the International Society for Autism Research - reveal that, on average, girls are typically diagnosed with autism about a year and a half later than boys.

The study, which was carried out by the Rhode Island Consortium for Autism Research and Treatment (RI‐CART) found that for the first 1,000 participants, with ages ranging from 21 months to 64 years, females received a first diagnosis of ASD at a later age than males, potentially due to more advanced language abilities in females with ASD.

Early intervention is key in autism

Commenting on the findings, Dr Veena Ahuja, a child psychiatrist at Cleveland Clinic Children’s, who did not take part in the study, said girls are likely diagnosed later because autism traits are often more subtle for them.

“When boys come in, often the complaint is that they’re not able to sit in their seat; they’re wandering away, they’re doing things that are, kind of, in people’s faces where you realise it more,” she says. “Girls are definitely more likely to be able to blend in a little bit more until they get to an older age where you start to realise that they’re not interacting as much as their peers.”

As intervention during early childhood is important to promote the optimal development and well-being of people with an ASD, the WHO recommends monitoring of child development as part of routine maternal and child healthcare.

Echoing this sentiment, Dr Ahuja says: “What we know about autism is that early intervention is key. The earlier we can get somebody in there to help the child, the better they’re going to do in the long term. We also know that a lot of the stigma around autism is definitely going away as kids get older.”

Can good oral hygiene prevent COVID-19?

Article-Can good oral hygiene prevent COVID-19?

According to a recent study published in the British Dental Journal, poor oral hygiene could increase the risk of infection in people, especially those with comorbidities. The study highlighted that bacterial load from the mouth could result in bacterial superinfection and cause complications for COVID-19 patients such as pneumonia, acute respiratory distress syndrome and sepsis.

Omnia Health Insights sat down with Dr. Ricardo AP Persaud, Consultant ENT, Head Neck and Rhinoplastic Surgeon, Head of ENT Department, Al Zahra Hospital, Sharjah, to understand the link between oral hygiene and COVID-19.

How does oral hygiene reduce the risk of viral infections?

Oral hygiene is not the total eradication of viruses, bacterial, and fungi from the oral cavity, as this is practically impossible. It is rather the maintenance of a balance between the non-pathogenic microorganisms in it. Maintaining this balance reduces the risk of viral and other types of infections. This is achieved by regular cleaning by antiseptic mouthwashes and eradicating pockets of high concentrations of microbes in the form of biofilms, whether that is in plaques or the unhealthy crypts and pockets in the tonsils.

Could poor oral hygiene increase the risk of contracting COVID-19?

To simply answer, yes. Viruses like COVID-19 may enter the body through the nose and mouth. They tend to become attached to the lining and subsequently invade the healthy cells through a process called internalization. This results in a sore throat. The nose, back of the nose and throat possess receptors for COVID-19 called ACE2 receptors which causes these areas to act as reservoirs for the virus. The virus then replicates in the nose and throat and is then shed.

Is povidone-iodine an effective virucide in vitro against SARS-CoV and MERS-CoV?

Povidone-iodine (P-I), discovered in the United States in 1955, is an antiseptic agent, which is known to possess virucidal activity (having the capacity or tendency to destroy or inactivate viruses). In various studies, it has shown to be effective against coronaviruses responsible for Sudden Acute Respiratory Syndrome (SARS) (4) and Middle East Respiratory Syndrome (MERS). Very recently, in vitro experiments have demonstrated that P-I is also virucidal against COVID-19.

The antiviral properties of P-I may be exploited in many ways in the fight against COVID-19. To give some perspective, P-I is an active ingredient in several over-the-counter mouthwashes. In general, it can be used as a disinfectant in the nose, pharynx and oral cavity to prevent and control COVID-19 infection as well as transmission. This is because those anatomical regions act as the initial sites of attachment and replication for COVID-19, in both symptomatic patients and asymptomatic carriers.

What is povidone-iodine’s role in reducing cross-infection risk among essential workers?

The application of virucidal P-I in the nose, pharynx and mouth may play a significant role in reducing COVID-19 transmission by decreasing viral replication and shedding take place in the upper respiratory tract (the principal reservoir for COVID-19), during the first phase of infection. Blanket usage of mouthwash/gargle (10mls of 0.5 per cent for at least 60 seconds) and nasal drops containing 0.5 per cent P-I is my own recommendation as an additional adjunct to personal protection equipment (PPE), hand washing, face mask and social distancing to prevent person-to-person transmission. Public Health Authorities and hospitals worldwide should now consider P-I in their preventative protocols or guidelines, as this may not only be the “silver bullet” in the current COVID-19 pandemic but also be applicable to future flu viral pandemics.

What are your tips to maintain an effective oral hygiene regimen?

Daily oral hygiene is the practice of keeping one’s mouth clean and disease-free. Regular brushing of the teeth and tongue are the simplest oral hygiene methods that should be followed at least twice a day. Rinsing and gargling with an antiseptic mouthwash is helpful as well. Sufficient hydration levels from water (not sugary or carbonated drinks) result in a healthy flow of saliva, which wash away many of the harmful organisms and pathogens. Regular check-ups and periodical professional cleanings with your dentist are also necessary and highly recommended.

Dr. Ricardo Persaud.jpg

Dr. Persaud is a British ENT surgeon, trained in the UK and has been an Otolaryngologist for the last 17 years. He chose to specialise in Otolaryngology because it is unique in many ways – it allows him to be a doctor and a surgeon at the same time, and he gets to treat a range of patients, from new-borns to the elderly.

Hospital resilience in the MENA: 7 ways smart systems can help

Article-Hospital resilience in the MENA: 7 ways smart systems can help

GCC countries are continuing to invest in hospital infrastructure in preparation for the current outbreak of COVID-19. As the recent pandemic that makes strikingly clear, hospital resilience—its flexibility and adaptability in trying circumstances—is more important than ever.

In a recent global panel discussion with 20 healthcare professionals on the topic of hospital resilience, among the ideas to emerge was that resilience means having the ability to anticipate and study the full scope of potential adverse events that can affect a health system, along with the infrastructure to resist, absorb or recover from each crisis. The UAE government is extensively expanding and upgrading its healthcare system to develop a robust world-class healthcare infrastructure.

The region’s healthcare providers best positioned for future extreme demands will be those whose clinical, administrative and operations systems are not operating in silo, but rather use collaborative platforms that address the entire value chain of a hospital from facilities and care delivery to administration. These providers would have the proper digital tools to quickly and effectively respond and adapt to whatever natural or man-made threats come their way.

In our area of focus–the non-clinical realm–this means planning for and working to optimise a built environment and facility operation management infrastructure that can change the normal operations to address the immediate needs while providing the close monitoring and feedback to continually fine-tune as needed. This includes the ability to perform remote monitoring and troubleshooting of systems that drive the organisation’s clinical, administrative and facility operations.

With today’s increasingly smart facility management systems, achieving a high level of hospital resilience is possible. Here, as a guide in thinking about facilities in the short- and long-term, we touch on the seven most important aspects of resilience in healthcare as they pertain to the built environment:

More remote operations

Just as hospitals are transitioning from in-person visits to telehealth to curb the spread of infectious diseases, resilient organisations will expand their capacity to manage and troubleshoot building operations remotely, reducing requirements for an on-site facility management team.

Power reliability and availability

Every health system must have resilience against grid instability. If power is lost from the grid, what redundancies does the system have in place to keep patients safe and clinical systems running without interruption? Organisations will use distributed energy resources, and leverage microgrids and other renewable technologies to ensure energy resilience on a moment’s notice in the event of a power outage.

Enhanced cybersecurity

Health systems tend to focus cybersecurity efforts on patient data, financial information and medical devices, but facility management systems are vulnerable as well. A cyberattack could shut down a facility completely. Resilience requires making sure that an end to end cybersecurity strategy is adopted, that covers both the Information Technology (IT) and all the Operating Technology (OT) environment from products and systems along with continuous monitoring and mitigation actions for any threats.

Increased asset protection

Facility operations are a core function in ensuring the safe and reliable delivery of patient care. An electrical network or building management system failure can stop a hospital’s ability to deliver that care. Resilient organisations will rely increasingly on proactive, predictive monitoring and preventative maintenance to anticipate and pre-emptively address any issues that could put clinical operations at risk.

Improved security management

A health system can’t be resilient if it isn’t secure. It must balance the need to create a welcoming and accessible environment for visitors with security and safety concerns, including the safety of the patients in its care. Resilient organisations will incorporate smart systems that can, for example, identify the movement of an infectious patient in the facility, and whom they have come into contact with, in order to alert appropriate staff to take appropriate action and reduce the spread of infection.

Risk mitigation and compliance

 The more resilient a health system, the more it is focused on reducing risk and complying with the appropriate regulations. Resilience, compliance and risk mitigation work symbiotically together.

Designing for hospital resilience

Resilient health systems will realise the importance of careful decision-making in achieving an effective balance between resilience and cost management. Every patient room in a hospital could be turned into a negative pressure room—but at what cost? Weighing cost considerations against flexibility and adaptability is the art and science of resilient design.

What could be the eighth step but stands alone as it pushes the boundary even further, is leveraging digital twin technologies. These platforms orchestrate data from the built environment with clinical information to create a safer, more comfortable experience for patients while also helping reduce energy spend. Coupled with advanced analytics, it enables the improvement of infrastructure resilience and reliability, while also being able to predict and prevent critical clinical events.

Health systems that incorporate innovations in facility management systems into their existing platforms with cost efficiency in mind will be the organisations that develop the resilience needed to withstand future uncertainty and rapid change.

Marwan Zeidan-min.JPG

Marwan Zeidan

Compassion, clinical effectiveness & burnout: Essential strategies for nurse leadership

Article-Compassion, clinical effectiveness & burnout: Essential strategies for nurse leadership

In a far-reaching podcast interview with Professor Ciaran O’Boyle, Director, Centre for Positive Psychology and Health at The Royal College of Surgeons, Ireland we covered some of the topics he will be discussing as keynote speaker to the Nurse Leadership Forum Middle East on Monday, October 12th (3pm-5pm GST) in which he will share further thoughts and lead the discussion with 200+ nurse leaders from across the Middle East on the event. He will be joined by Associate Professor Jane Griffiths, recent Chief Nursing Information Officer at the Dubai Health Authority, who will provide a regional perspective on the strategies employed with their staff and in their hospitals during this COVID-19 crisis.

Professor O’Boyle explains the two themes to be explored.

“The first is to provide what I hope is helpful advice for health professionals – for themselves, for dealing with their own psychological well-being in this COVID time and particularly in leadership roles.

“The second is to talk about leadership and how we think about leadership. I sometimes think people are put off leadership because they think there's one way of leading, that they have to be charismatic and they have to be a particular type. Whereas we know there are as many ways of leading as there are types of people. One of the things we’ve learned in the Institute of Leadership over the years is it's wonderful to see the light go on in people's heads when they realized they could actually lead while still being the person they are. There’s a way of leading quietly – in fact, some of the best leaders lead quietly, they're effective, they're approachable – so one of the things I'd like to come out of this session is for people to maybe reflect on their own leadership styles and see what's good about it, see what might need to be developed and then perhaps come away with a model for compassionate leadership, which allows them maybe to tweak how they themselves lead, but also, more importantly, to develop their own people into leadership roles. To help their own people develop into leadership.

“The mark of a true leader, in my opinion, is somebody who develops leaders.”

The online event is free to attend and open to all nurses and leaders. Pre-registration is needed, and easy to achieve on the link.

Perspective

Professor O’Boyle has a CV that demands notice, based on 40+ years of senior experience in the health sector, all of which brings an extra sense of urgency for his message. The discussion started with a key point, which is that “stress and burnout have always been problems in the healthcare professions. It's a demanding job anyway and COVID has introduced a whole new set of stressors for health professionals, particularly for those who are working at the frontline dealing directly with patients who have the virus infection.

We asked for his perspective on the scale and severity of the problem in recent months, and building on his initial thoughts he went on to make a statement about the mental concerns at the workplace for healthcare workers, saying “many have concerns about getting infected themselves and carrying that infection home to their families. Then, because of the workload, particularly in ER/A&E there are basic stressors like lack of food, rest and poor sleep quality. But you also have the stressors such as the changing nature of having to cope with death, especially for young newly trained health professionals. And then there's a concern about what's called moral injury. Moral injury is the damage done to us when we see something or experience something that challenges us ethically and challenges our values.

“Internationally I'd summarize by saying that mental health challenges are ubiquitous. We're seeing reports from many countries, many different cultures, all saying very similar kinds of things about the added impact of COVID on the mental health and well-being of health professionals.”

The scale of COVID took most by surprise, but it's not the first time the world has experienced major health outbreaks, so we asked Professor O’Boyle why weren't these concerns anticipated sooner and why wasn't there anything in the system to proactively address these problems?

“There's a significant issue in the way healthcare systems are structured and operate. Health professionals give and give and give of themselves, driven by altruism and by their vocational desire to help. That happened here and is absolutely fantastic. The problem is it’s not sustainable. You really need support in place to allow people to continue to operate in situations that are that challenging.

Professor Ciaran O’Boyle

Mental health for professionals

In terms of how health care professionals are dealing with effectively, he suggests it falls broadly into two approaches.

“One concerns the personal and the second is in their organizations, and the kinds of organizational strategies needed to support health professionals.

“When it comes to the personnel, we have some research on this, and there are a number of things that seem to be helpful. The first is relying on your training is really helpful in terms of dealing with the day to day stresses of dealing with COVID patients. The second is by taking a proactive, problem-focused approach. That involves seeing events as challenges to be dealt with rather than catastrophes that cause you to go under. We call that adopting a growth mindset which is a very specific kind of psychology. People who adopt a growth mindset say, ‘I'll do my very best, learn from it so the next time I know better how to deal with this’.

“The third [approach] is people do better if they maintain very good social supports; friends, family, colleagues. The team huddle is a fantastic example of that in hospitals where at the end of a difficult shift, the team comes together briefly, has a huddle and there's a sense of mutual support there.

“Taking personal responsibility for one's health with diet, exercise, timeout, good sleep hygiene etc are also important factors that help set the tonal level of coping.

“Organisationally we should start with the idea that there is a duty of care in all stressful situations. The more enlightened have, for example, policies around how shifts work. They try to put people together in the same teams over long periods, encourage buddy systems for new people, open communication support in terms of restroom places where people can take time out from the immediacy of the situation. Some organisations use Schwartz rounds, which is a type of an emotional debrief for a staffer to look at a situation that's occurred and talk about their feelings and their emotions in relation to that.

“Leaders need to monitor their staff, watching for signs where people might not be doing so well and be aware of the stressors they're dealing with, and not just stressors occurring within the facility setting but also additional stressors at home like managing young children, elderly parents and so on. And then I think there's a third layer, which is where there should be an employee assistance program for people who need additional care.”

Leadership and compassion

Leading on from organisational support we asked what empathy and leadership looks like, and how can leaders take a greater interest in the well-being of a staff?

“When I'm feeling empathy for another, I’m feeling their pain and feeling their suffering; I have a sense of what they're going through. That's terribly important, particularly in health care. The problem is if it stops there, I'm left feeling the pain but there’s nothing I can do about it.

“Compassion adds another dimension. Compassion is action. I feel the empathy and understand somebody's suffering, but compassion means that I actually take action to alleviate that.

“When we come to leadership, the first challenge is what do we mean by leadership? I subscribe to the idea that the best kind of leadership is transformational leadership, which sets out to develop and transform the follower into the best that they can possibly be. KPI’s and the ‘system & process’ approach is management. I make a distinction between leadership and management.

In the Institute of Leadership at the RCSI thousands of people are trained and developed in leadership with a model called Authentic Leadership, which encourages people to bring their life experiences to bear and helps create a natural moral centre, with people then operating from an ethical base.

“It involves creating an organization that supports care for the people working within it.”

He poses the question “Who would not want to be led by somebody who is trustworthy, knows their values, has worked on themselves, takes into account a variety of views, is open to input and who treats people as individuals?”

Technology also brings very large opportunities as we move away from an almost exclusively curative approach to a preventative approach. He states “We simply can't keep going with the current healthcare systems where people develop diseases and we try to cure or alleviate. That approach needs far more investment [than we have].”

The future resides in prevention lifestyle medicine and he sees very big shifts coming, as a result of which he sees different kinds of healthcare leaders.

Education and change

“It is important very early in the early stages of educational development of health professionals right across the spectrum that we start developing their management and leadership skills. This doesn't happen at the moment, and I think it's a pity.

“We seem to be educating health professionals for a healthcare system that currently exists, but not for one that will exist in 5- or 10- or 15-years’ time. I don't think we've adapted our educational systems quickly enough to develop health professionals for the future of health care.

We asked his thoughts about the role generally of governments in healthcare, and to what extent they need to drive much of this change.

“I've always been fascinated by the emphasis that governments put on GDP, as an indicator of how well a country is doing. There was a wonderful speech by Robert Kennedy where he talks about all of the things that GDP doesn't capture in a society. GDP is basically an economic indicator, but some countries have started to look very closely at this. Bhutan did away with GDP as an outcome and they've used a gross happiness quotient. Jacinda Ardern in New Zealand started to look at wellness and happiness as an indicator of how well the country is doing.”

This thinking has positive results. In the GCC the UAE launched the National Programme for Happiness and Wellbeing in 2016 and now has a government Minister of State responsible for this initiative.

“To give you an[other] example, in Australia they're teaching school children about their strengths. It's an idea that has emerged from positive psychology where you can identify what your key strengths are, and the evidence is if you're working with your top five strengths, and you're using those every day, your sense of well-being and happiness just goes up and up and up. Academic studies show how children as young as 4- or 5-years of age increase their emotional and physical well-being, and that translates into better academic performance. It makes sense as happy kids learn better.

“There's an example of an idea that could be applied in education systems worldwide, and one of the outcomes of that would probably be a decrease in the levels of eating disorders, of depression, suicidal ideation and so on in young people in the teenage years.

“Darwin didn't say it was the strongest that survive; rather it was the most adaptable that survive. In fact, he went on to say that it was the most sympathetic who survive. Which brings us back to compassion. We can see how compassion as a human characteristic in early humans created a very strong evolutionary advantage, so I think we've got to a point where we need to think very differently about health and healthcare.

“For me as a psychologist, it is really interesting to look at the main approaches needed, which is physical activity. It’s diet. It's alcohol, drugs, smoking. It’s sleep. Those are all behaviours. We're coming into an era where health psychology, just like public health medicine, which were Cinderella subjects until about a year ago, are now suddenly the most important subjects."

Idea accelerators

“COVID is an idea-accelerator because COVID has taught us we are personally responsible for our own health in this situation, and that our own approach to risk is important. The strategies for preventing the spread are our own behaviours. We are learning, and we are adapting, and we're starting to understand that, yes, it's challenging, but there are things we can do as individuals which demonstrate solidarity and concern for the common good and demonstrate to ourselves that our own behaviours have significant consequences for our health.”

Professor O’Boyle joins Assistant Professor Jane Griffiths, recently Chief Nursing Information Officer with the Dubai Health Authority, on 12th October at 3pm-5pm Gulf Standard Time online.

The moderator is Brandy Scott, well-known journalist, co-presenter of the Business Breakfast on Dubai Eye 103.8FM and the Steering Group for the Nurse Leadership Forum, comprising 28-CNO’s and leaders from across public and private hospitals in the region will all be on the event, along with their available nursing staff and executive leadership teams.

This initiative comes from OBIX Middle East, regionally headquartered in Dubai. The OBIX system starts from the moment an expectant mother attends hospital for the first-time. OBIX provides complete central, bedside and remote electronic fetal monitoring data for clinical workflow enhancement, patient record integrity, and continuity of care. Additionally, the high level of system performance and reliability includes full-screen surveillance and alerting, strip annotations and comprehensive charting modules. OBIX provides healthcare professionals easy access to mother & baby data in any location chosen by the hospital including at the bedside, nurses’ stations or remote office; and delivers same time/data between hospital, PHC facilities and off-duty locations directly into the electronic health record (EHR). The system operates to high standards of care.

From small hospitals to large, multi-facility enterprises, OBIX is easily scaled through its modular features to meet needs and seamlessly integrates with the hospital’s existing EHR of choice.

How your business can navigate supply chain complexities in MEA

Article-How your business can navigate supply chain complexities in MEA

Doing business in the Middle East and Africa can be attractive, but challenging

In a Voice of the Industry Market Outlook survey of more than 6,000 healthcare decision-makers worldwide, respondents named Africa and the GCC respectively as the two most important markets for their business. Yet despite their attractiveness, these markets pose challenges that differ by country.

There is a tendency, of course, to lump together the markets of the Middle East and indeed Africa under a convenient umbrella term, such as MEA or MENA. But as with other regions worldwide, the reality of operating within these is more complex, owing to different factors.

In spatial terms alone, Africa is far bigger than the United States, Canada, China and western Europe combined, while there is more to the Middle East than shining metropolises such as Dubai, Riyadh and Doha.

Regulations, certification and collecting payments keep decision-makers awake at night

Correspondingly, the survey showed that barriers including regulations and certifications, tariffs/import duties, customs clearance, logistics and collecting payments all varied in importance across markets in the Middle East and Africa.

Take for example the GCC, where regulations and certification were identified by the survey participants as the two biggest problems when doing business.

Knowing how to navigate these complexities can be a head-scratcher, but where better to begin than consulting outsourcing experts on the ground, who can save a lot of worry (and money)?

We spoke with one such company, Pedigri Technologies, who revealed how they overcome challenges typically faced by international manufacturers in the Middle East and Africa.

Headquartered in Dubai, and established for two decades, the company is ideally placed to help international manufacturers with their regulatory, customs clearance and last mile delivery needs.

supply-chain-solutions-beyond-logistics.png

Painless outsourcing

Pedigri Technologies sees itself as a local solutions partner. Its business consists of more than 200 dedicated professionals whose countries of origin are the markets it serves. This means that it is innately familiar with the cultural nuances, languages and trends of the territories it operates in.

But it's not just the human touch that can make a difference. It also makes the most of the latest digital capabilities, such as Artificial Intelligence, Machine Learning, Robotic Process Automation, Real-time Monitoring and Big Data.

These strengths combined ultimately save time, money and complexities, meaning that wherever you are in the world, you can enjoy a good night's sleep knowing that your supply chain and inventory needs are taken care of.

Faster import solutions

Delays in the import of medical equipment and spare parts into countries in the Middle East and Africa can be a problem, due to the complex nature of regulatory approval and import processes. Unlike the EU, markets across MEA have their own rules and trade compliance regulations, presenting challenges for any international manufacturer.

Through its intimate knowledge of trade regulations, Pedigri Technologies can advise on import processes for each country, saving you the pain from doing so.

Indeed, it can successfully reduce products and spare parts import fulfillment lead time from an average 3-4 weeks to just one day or two.

This results in a shortened go-to market time for manufacturers, an improvement in field support SLAs for their hospital customers, and an avoidance of penalties and fines.

As its CEO Pramod Kattel explained:

"We are a specialised supply chain organization, or 5PL. We use services of various logistics integrators to move boxes between countries.  But our trade compliance expertise, and unique IOR solutions offers the best in-class import solutions for manufacturers to optimise their working capital and improve their Field Support SLAs.

This is where we work with manufacturers to define regulatory and customs approval processes. Manufacturers from Europe, US or Asia for example, are unlikely to be familiar with Saudi customs law - and they don't need to be, as they can leave everything with us. We are the gatekeeper, handling trade compliance requirements, regulatory approvals, import clearance and last mile delivery to the hospital or clinic."

Today, Pedigri Technologies is supporting more than 45 global manufacturers in MEA with faster, more efficient, and regulatory compliant import processes.

As one customer said:

 "We can now deliver our AI-based products very quickly, efficiently and with full transparency to our end customers in the Middle East and Africa region. Pedigri Technologies's demo management logistics solutions have helped us double our sales in the region thus helping us increase our local customer base and international presence."

Improved profitability through optimised inventory

A high in-country spare parts inventory holding at the end of the product life cycle means that many medical manufacturers write off millions of dollars worth of non-moving spare parts for equipment.

Pedigri Technologies offers advanced on-site VMI (Vendor Managed Inventory) management solutions that automate and integrate the process between manufacturers, distributors and hospitals, resulting in minimised discrepancies in on-site inventory and billing, and reduced inventory write-offs.

Through proprietary cloud-based PRODIGY software platform, for instance, Pedigri Technologies is able to collaborate with vendors to deliver the most efficient supply chain processes.

A leading Medical Equipment manufacturer commented: 

"The successful partnership with Pedigri Technologies enabled us to achieve faster spare parts fulfilment (same/next business day) for our Medical Equipment warranty repairs. This improved our field support KPIs/ SLAs, customer satisfaction and our ROI. Their expertise in trade compliance and product registrations with regulators considerably reduced our new product's time to market."

Consider also Pedigri Technologies' cutting-edge Forecast as a Service (FaaS) solution, which optimises inventory and reduces obsolete spare part write-offs through the power of AI-enabled predictive analytics.

Through accurate forecasting algorithms the company can manage operations with 30-40% less inventory and is able to reduce up to 80- 90% end of life excess inventory.

By reducing in-country inventory levels by up to 40 %, furthermore, it can optimise working capital and improve profitability.

Cold supply chain logistics for sensitive products

Specialty cold chain logistics requires in-depth technology integration, along with logistics expertise, to transport sensitive goods in temperatures ranging from -20C to +25C. This is often lacking in 3PL organisations who might otherwise be familiar with product logistics.

Pedigri Technologies integrates cutting-edge package monitoring technologies on top of the 3PL layer to securely and quickly move sensitive products.

Its PRODIGY platform for example allows real-time monitoring of a package's location and storage temperature through a dashboard, any attempts to tamper, and Last Mile Delivery and real time view of Proof of Delivery.

It will also provide dry ice/cold pack refilling capability during transit, extended cut-off time for bio sample collection, and in-country consolidation points for smooth international shipping, among other benefits.

optimise-your-supply-chain-operations.png

How Pedigri Technologies helped a leading global medical devices manufacturer

Despite working with local distributors, a top 3 global medical devices manufacturer in the UAE encountered a series of problems that included:

  • Delays in order fulfilment on the part of local distributors
  • Meeting Field Support SLAs
  • Higher cost of product warranty management
  • High working capital requirements due to high in-country inventory holding (itself due to longer shipment import lead times)
  • Delays in obtaining regulatory approvals
  • High end-of-life spare parts write-offs due to unplanned in-country inventory management
  • Lack of real-time visibility on spare parts inventories and last mile delivery

Through its expertise in trade compliance and IOR services, Pedigri Technologies was able to achieve the following:

  • Faster approval from regulatory authorities 
  • Reduced import fulfillment lead time from 3-4 weeks to 1-2 business days
  • Substantially improved KPIs and field support SLAs for local market customers relating to warranty management and maintenance contracts
  • Improved ROI for the vendor's customers by reducing the downtime of equipment due to the faster fulfilment of spare parts
  • 30% percent reduction in working capital for the vendor due to a reduced local inventory holding
  • End of life inventory write-off reduction from 30 % to 5 %, leading to improved ROI for the vendor

Speak to Pedigri Technologies today

If you are reading this and facing similar supply chain challenges in the Middle East and Africa today, don't hesitate to reach out to Pedigri Technologies, who will ensure compliance and faster import solutions to improve vendor sales, go-to-market time and field support SLAs.

Drop Pedigri Technologies an email at info@pedigritechnologies.com, or visit the company website at www.pedigritechnologies.com for more information.